Refund policy
Refund & Returns Policy
At Jones Trading Co. Pty Ltd T/A SNDYco, we strive to ensure that you are completely satisfied with your purchase. This Refund Policy outlines your rights and our obligations under Australian Consumer Law (ACL).
1. Refunds for Defective or Faulty Products
If you receive a product that is defective or faulty, you are entitled to a repair, replacement, or refund as per your rights under Australian Consumer Law. To request a refund, replacement, or repair, please contact us at info@sndyco.com.au within 7 days of receiving the product. Please provide a detailed description of the issue and any supporting evidence, such as photographs.
2. Refunds for Incorrect or Damaged Products
If you receive a product that is incorrect or damaged upon arrival, please notify us within 7 days of receipt. We will arrange for a replacement or a refund, including any reasonable return shipping costs.
3. Health & Hygiene Policy – No Returns on Opened Bedding
For health and hygiene reasons, we do not accept returns on bedding that has been opened, used, or removed from its original packaging, unless the product is deemed faulty under Australian Consumer Law. This policy ensures the safety and hygiene of all our customers. Please ensure you carefully check sizing and product details before opening your bedding set.
4. No Change of Mind Returns or Exchanges
Due to the nature of bulky items and the costs associated with their return, we do not offer refunds or exchanges for change of mind. We provide detailed sizing charts and product descriptions on our website to help you make an informed purchase. It is your responsibility to review these details before ordering.
5. Returns Process
If your product is defective, incorrect, or damaged upon arrival, please contact us at info@sndyco.com.au within 7 days to initiate a return. Our team will provide instructions on how to proceed.
6. Processing Refunds
Once we receive and inspect the returned product (where applicable), we will process your refund within 7 days. Refunds will be issued to the original payment method used for the purchase.
7. Contact Us
If you have any questions or concerns regarding our refund policy, please contact us at info@sndyco.com.au. We’re here to help and ensure you have a great experience with SNDYco.
8. Policy Updates
We may update this Refund Policy from time to time to reflect changes in our practices or legal requirements. Please review this policy periodically for any updates.
Last Updated: 25/02/2025
This policy complies with Australian Consumer Law and does not affect your statutory rights.