Shipping Policy

Last Updated: 15 October 2026

At SNDYco, we aim to get your orders packed, posted and on their way to you as efficiently as possible. As a small, independently operated Australian business based in regional NSW, we appreciate your patience and understanding when it comes to processing and delivery timeframes.

Please take a moment to familiarise yourself with our shipping practices before placing your order.

1. Order Processing & Dispatch

In-Stock Items

Orders containing in-stock products are processed and dispatched as soon as reasonably possible during our operating days.

While we aim to dispatch orders promptly, processing timeframes may vary depending on order volumes, stock availability, public holidays and temporary business closures.

A little note about our lifestyle: SNDYco was created with the travelling lifestyle in mind, and occasionally we're out enjoying it too! This means there may be periods when packing and dispatch are temporarily paused or delayed.

Where possible, planned closures or extended dispatch delays will be communicated through our website, social media or order notifications.

If your order is affected by a significant delay, we will communicate with you and provide an updated timeframe or appropriate resolution in accordance with Australian Consumer Law.

2. Express Shipping

Express Post is available as a shipping option at checkout where supported by our delivery partners.

Please note: Express Post refers to the delivery service used once your parcel has been dispatched. It does not mean your order receives priority packing or same-day dispatch.

All orders are processed according to our usual dispatch arrangements unless otherwise expressly stated.

Express delivery estimates are provided by the shipping carrier and may vary depending on your location and network conditions.

If you require an order by a particular date, we recommend contacting us before purchasing to discuss whether your timeframe is achievable.

3. Pre-Order Items

From time to time, SNDYco offers products for pre-order, allowing customers to secure upcoming stock before it arrives.

• Pre-order products will be clearly identified on the relevant product page.

• Estimated arrival or dispatch timeframes will be provided at the time of purchase.

• These dates are estimates rather than guaranteed delivery dates, unless expressly agreed otherwise.

• Manufacturing, international freight, customs clearance and domestic transport may affect stock arrival dates.

We make every reasonable effort to meet the estimated timeframes provided.

If a pre-order experiences a significant delay, we will endeavour to provide updated information as it becomes available.

Where products cannot be supplied within an agreed or reasonable timeframe, customers may be entitled to cancel their order and receive a refund in accordance with Australian Consumer Law.

Please consider the estimated arrival timeframe carefully before purchasing pre-order products, particularly if your bedding is required for an upcoming trip or event.

4. Shipping Methods & Costs

Shipping costs are calculated at checkout based on your order's weight, dimensions, destination and selected delivery service.

We primarily use Australia Post, although alternative delivery providers may be used where appropriate.

Available shipping options and associated costs will be displayed before payment is completed.

5. Delivery Timeframes

Once dispatched, delivery timeframes depend on your location and the shipping service selected.

As we operate from regional NSW, parcels may require additional transit time before reaching major distribution centres.

Delivery estimates are indicative and may be affected by:

• Public holidays and peak postal periods.

• Weather events and natural disasters.

• Carrier network disruptions.

• Regional and remote delivery schedules.

• Other unforeseen freight or logistical delays.

We cannot guarantee carrier delivery dates unless expressly agreed, but we will assist with delivery issues and meet our obligations under Australian Consumer Law.

6. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details.

Tracking updates are managed by the relevant delivery provider and may take some time to appear after dispatch.

We recommend checking your tracking information directly with the carrier for the latest delivery updates.

7. Shipping Destinations

We currently ship throughout Australia and to New Zealand.

International shipping is limited to New Zealand at this time.

For New Zealand orders, any applicable customs duties, import taxes or other government charges are the customer's responsibility unless otherwise stated at checkout, subject to applicable law.

8. Incorrect or Incomplete Delivery Addresses

Customers are responsible for ensuring the delivery information entered at checkout is accurate and complete.

If you notice an error in your shipping details, please contact us as soon as possible at info@sndyco.com.au.

We will make reasonable efforts to amend your details before dispatch; however, changes may not be possible once your order has been processed or handed to the delivery provider.

Where an incorrect address supplied by the customer results in a parcel being returned or requiring redelivery, additional reasonable postage charges may apply.

This does not affect our responsibility for errors made by SNDYco or our delivery providers, or any rights available under Australian Consumer Law.

9. Lost, Missing or Damaged Parcels

If your parcel appears to be lost, significantly delayed or damaged during transit, please contact us at info@sndyco.com.au with your order number and relevant details.

We will investigate the issue with the delivery provider and work towards an appropriate resolution.

Where goods are lost, damaged or not delivered as required, we will provide a remedy in accordance with Australian Consumer Law, which may include a replacement or refund as appropriate.

10. Local Pick-Up Orders

Local pick-up is available where offered at checkout.

Customers will be notified when their order is ready for collection. Please do not attend for collection before receiving confirmation.

Orders should be collected within 14 days of receiving notification that they are ready for pick-up, unless alternative arrangements have been agreed upon.

If an order remains uncollected after this period, we will make reasonable attempts to contact the customer and arrange collection.

Where an order remains uncollected despite reasonable notice and opportunity to collect, SNDYco may cancel the order and arrange a refund, subject to applicable law and any lawful, previously disclosed charges.

We encourage customers who are unable to collect within the specified timeframe to contact us so alternative arrangements can be discussed.

11. Australian Consumer Law

Nothing in this Shipping Policy excludes, restricts or modifies any consumer rights or guarantees that cannot lawfully be excluded under the Australian Consumer Law.

Where goods are not supplied within an agreed or reasonable timeframe, or where another consumer guarantee has not been met, customers retain their rights to applicable remedies.

12. Changes to This Policy

SNDYco reserves the right to update this Shipping Policy to reflect changes in business operations, delivery services or legal requirements.

Any updates will be published on our website and will not retrospectively remove rights or alter agreed terms for existing orders without a lawful basis.

13. Contact Us

For shipping enquiries, order updates or assistance, please contact:

SNDYco

Email: info@sndyco.com.au

Location: Coonamble, NSW, Australia

We appreciate your support of our small Australian business and thank you for your patience as we get your orders on their way!