Shipping policy

At SNDYco, we are committed to delivering your purchases in a timely manner. This Shipping Policy outlines our shipping practices and your rights under Australian law.

1. Shipping Times

  • In-Stock Items: Orders for in-stock items will be processed and dispatched as soon as possible on weekdays. Orders placed after [specific time, e.g., 3 PM] or on weekends and public holidays will be processed on the next business day.
  • Pre-Order Items: Items marked as pre-order will be shipped according to the timeline specified in the product description. Please refer to the product page for estimated shipping dates. We will make every effort to adhere to these timelines, but please note that these dates are estimates and can be subject to change.

2. Shipping Methods and Costs

Shipping costs are calculated based on the weight, dimensions, and destination of your order. The available shipping methods and their associated costs will be displayed at checkout. We offer various shipping options to accommodate different needs and preferences.

3. Delivery Times

Delivery times may vary depending on the shipping method selected and your location. Estimated delivery times will be provided at checkout, but please be aware that these are estimates and actual delivery times may vary due to factors such as carrier delays, public holidays, or other unforeseen circumstances.

4. Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email with tracking information. You can use this tracking number to monitor the status of your delivery.

5. Shipping Restrictions

We currently ship within Australia. Unfortunately, we do not offer international shipping at this time.

6. Address Accuracy

Please ensure that the shipping address you provide is complete and accurate. We are not responsible for delays or issues caused by incorrect or incomplete addresses. If you need to update your shipping address, please contact us immediately at info@sndyco.com.au

7. Lost or Damaged Shipments

If your order is lost or damaged during transit, please contact us at info@sndyco.com.au as soon as possible. We will work with the carrier to resolve the issue and ensure that you receive your order or a suitable replacement.

8. Pick-Up Orders
Items purchased with the pick-up option must be collected within 14 days of purchase. If the item is not collected within this time frame, the order will be automatically canceled, and a refund will be issued minus a 5% restocking fee. The item will then be returned to our inventory and made available for sale.

9. Changes to This Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping practices or legal requirements. Please review this policy periodically for any updates.

10. Contact Us

If you have any questions or concerns regarding our shipping policy, please contact us at info@sndyco.com.au. We are here to assist you and ensure that your experience with SNDYco is smooth and satisfactory.

Last Updated: 22/10/2024

This Shipping Policy is in accordance with Australian Consumer Law and is designed to ensure transparency and clarity regarding our shipping practices.